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Empowered agents are effective agents. So we make sure every GNW agent is given
the authority and responsibility to be a true customer advocate.
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Micro-Insurance Center (MIC) model - Our
unique approach empowers the agent, not the home office
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Entrepreneurial - We embrace the spirit of the
agent, fostering the growth of local markets
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Accountability - Agents own their role in
ensuring customer satisfaction
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We keep costs low and customer service high by eliminating waste at the
corporate level and placing our focus on building great customer
relationships.
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Low Cost and Local - We eliminate the waste of
the home office, focusing instead on the customer experience
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Customer Advocacy - The fundamental premise of
how we do business
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Convenience - Multiple customer touchpoints,
quick claims processing and policy issuance
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